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Store Policy

​​​At GANAPA PUSTAKA, We Love Books & We Love You!

Here at GANAPA PUSTAKA, we believe in the magic of books and the joy of connecting readers with the stories they love. But that journey doesn't end at checkout. We're passionate about providing exceptional customer care to ensure your experience is as enriching as the books themselves.

Here's what you can expect:


  • Bookworms helping bookworms: Our team is comprised of knowledgeable and passionate book lovers who are eager to answer your questions, recommend hidden gems, and help you find the perfect book for any occasion.

  • Your questions, answered: Whether you need help navigating our website, tracking your order, or seeking personalized recommendations, we're here to assist you promptly and efficiently through various channels like phone, email, live chat, and social media.

  • Beyond the sale: We go the extra mile to ensure your satisfaction. From prompt order processing and secure shipping to hassle-free returns (when applicable) and helpful troubleshooting, we're here to support you every step of the way.

  • A community of readers: We foster a welcoming and inclusive environment where you can connect with fellow book lovers, share recommendations, and discover new favorites.

Your satisfaction is our top priority. We believe that building trust and fostering positive relationships with our customers is key to creating a truly special bookstore experience.

So, whether you're a seasoned bibliophile or just starting your literary journey, we invite you to explore our world of books and experience the GANAPA PUSTAKA difference.

Privacy & Safety

At GANAPA PUSTAKA, we understand the importance of protecting your privacy and ensuring your safety online. We are committed to creating a safe and trustworthy environment for you to browse, purchase, and enjoy our selection of books.

Here's how we safeguard your privacy and safety:

Data Security:

  • Secure Sockets Layer (SSL) certificate: We utilize an SSL certificate to encrypt all communication between your device and our website. This ensures that any personal information you share, such as credit card details, remains confidential and secure during transmission.

  • Limited data collection: We only collect the information necessary to fulfill your orders, provide customer service, and improve your overall experience. We do not sell or share your personal information with any third parties without your consent.

  • Secure storage: All collected data is stored securely on our servers with industry-standard security measures in place to prevent unauthorized access.

Transparency and Control:

  • Privacy Policy: We provide a comprehensive privacy policy that outlines how we collect, use, and protect your personal information. You can access our privacy policy at any time on our website.

  • Cookie control: We use cookies to improve your browsing experience and personalize your interaction with our website. You have the option to control and manage your cookie preferences through your browser settings.

  • Opt-out options: We offer opt-out options for any marketing communications you may receive from us. You can unsubscribe from our mailing list or manage your communication preferences at any time.

Customer Care

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